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First Step: Try Alternative Players

Solution

FOR PC, LAPTOP AND COMPUTER USERS:

(FOR SMARTPHONE/CELL PHONE USERS PLEASE SCROLL DOWN ON THIS PAGE TO THE NEXT SECTION)

If you are having issues connecting to the radio station's audio stream, we suggest that you try an alternative player before trouble shoointg further.

If you are trying to make use of Windows Media Player, go back to the "PLAYER SELECTOR" page and try the Flash Player instead. Seventy Percent of the time this will solve your connection problem and you will be able to listen to the radio stream.

There are also some known issues between certain players and certain web browsers (a Web Browser is the program on your computer that you are using to visit the Radio Station's website and the streaming pages/players) - we suggest also trying an alternative Web Browser.


Some popular Web Browsers are:


INTERNET EXPLORER (Windows Computers Only)
http://www.microsoft.com/southafrica/ie9/

MOZILLA FIREFOX (Windows, Mac and Linux)
http://www.mozilla.org/en-US/firefox/new/

SAFARI (Windows and Mac)
http://www.apple.com/safari/

GOOGLE CHROME is also another popular browser, but it has known issues with many of the integrated players.

OTHER BROWSERS might not work as intended and due to the fact that there are many browsers out there, we do not support browsers other than those listed above.

It is important to note that some players, require additional software to be installed on your computer.

FLASH PLAYER for example requires that you have the Flash Plugin installed on your computer.
This can be found here: http://get.adobe.com/flashplayer/

WINAMP requires that the Winamp Media Player is installed
This can be found here: http://www.winamp.com/media-player

ITUNES requires that the Apple iTunes Media Player is installed (on either your Windows or Mac PC)
This can be found here: http://www.apple.com/itunes/download/

REAL PLAYER requires that the Real Player application is installed
This can be found here: http://www.real.com/realplayer

If you are not having any luck with the suggestions above, we suggest that you move onto the Second Step in the Self Help Support Section by clicking HERE

At any time, you are also more than welcome to submit a support request ticket to one staff by clicking HERE

 

FOR SMARTPHONES AND CELL PHONES (AND TABLETS):


If you are experiencing problems connecting on your Smartphone or Tablet, we strongly suggest installing a third-party app onto your device such as TuneIn Radio (available from the links below)

TuneIn Radio is a dedicated app that you will be able to search for your favourite radio station through, it will allow you to connect with very little hassle.

iPhone and iPad Users: https://itunes.apple.com/us/app/tunein-radio-listen-to-live/id418987775?mt=8

Blackberry and Playbook Users: http://appworld.blackberry.com/webstore/content/17105/?lang=en

Android Users: https://play.google.com/store/apps/details?id=tunein.player&hl=en

Windows Phone and Windows Mobile Users: http://tunein.com/mobile/windows/


At any time, you are also more than welcome to submit a support request ticket to one staff by clicking HERE

 

 
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Article details
Article ID: 1
Category: Audio Streaming
Date added: 2013-01-05 23:23:27
Views: 15059
Rating (Votes): Article rated 3.1/5.0 (97)

 
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